The new PNS Hosted Phone service provides us many extra features that our old phone system couldn't offer. The service has been great. Many employees who are not at a desk all day have the freedom to move around and not miss calls. Our customers get to talk to someone when they call rather than leaving a voicemail and waiting for a call back.
When we need someone to assist in a new feature or a question, the response from PNS is tremendous. We get a response via phone call, or in person, impressively fast.