How AI can shape the future of VoIP

Artificial intelligence (AI) and Voice over Internet Protocol (VoIP) are among the fastest-growing elements in the technology industry. Emerging AI-driven applications and cloud-based services provide significant enhancements to businesses, with AI’s cognitive nature and VoIP’s cost-saving potential proving to be a match made in heaven. As time goes by, these technologies will become staples in […]

AI and eCommerce: All you need to know

If you run or manage an eCommerce business and are wondering how you can benefit from artificial intelligence (AI), you’re in luck. We’ve come up with a list of the most important reasons for your business to adopt AI. Predicting what your customers want AI has many uses in eCommerce, benefiting both the business and […]

Is AI-powered VoIP the next step?

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact center operations Highly […]

The latest and greatest Office 365 updates

If you’re an Office 365 subscriber, you’re in for some souped-up enhancements. Most involve artificial intelligence (AI) making sense of your data for you, so you spend less time and effort manually processing it. Here are a few of the latest enhancements that’ll give you more time for value-added tasks (and for coffee breaks and […]

How AI helps e-commerce businesses

Many business owners are looking to artificial intelligence (AI, or “machine learning”) for its potential to improve communications with their customers. It is predicted that by 2020, 85% of all interactions will originate from machine learning “bots.” If you operate an e-commerce business and are wondering how you can benefit from bots, you’re in luck. […]

AI-powered VoIP: what businesses can expect

Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for decades, and now it’s poised to make significant improvements to VoIP technology. Contact Center Operations […]

New AI-driven Features For Office 365 Users

Yet again, Microsoft has released new AI-based features for Microsoft Excel, Word, Outlook, and more — a continuing trend since 2016’s launch of the Microsoft AI and Research Group. If your business is subscribed to Office 365, this article will acquaint you with the newest features! Automatically Uncover Trends in Excel Data Finding useful information […]

5 social media trends to watch for!

To say that social media is a small part of our lives is an understatement. Platforms like Facebook, Instagram, Twitter, and Snapchat are now integrated into our lives like never before. But what’s next? Can social media’s involvement go any further? These upcoming trends certainly point toward it. Read on to learn more. The boom […]

AI can enhance your e-commerce business

Artificial intelligence (AI) is a buzzword that inspires business owners yet also instills in them a sense of dread. More accurately described as “machine learning,” this exciting innovation is swiftly becoming an integral part of doing business. In fact, industry experts are predicting that by 2020, 85 percent of the interactions between corporate customer service […]

Google’s New Chatbot Messaging Service

It’s no great industry secret that despite dominating in other areas, Google is seriously lagging behind the competition when it comes to instant messaging applications. And now, rumor has it, the tech giant is preparing to put a stop to that and finally make its mark in this area. But what can Google offer that […]