Tech Support

Enjoy the best tech support

Our experts are always standing by to help, so if you're having computer problems, don't panic. Just sign into our easy-to-use support portal and we'll have someone taking care of your issues within minutes. PNS Strives to maintain great communication with our customers. Therefore we have established the below easy-to-follow procedures to ensure that your requests are documented and handled in a timely manner.

Use the link below to create a ticket or find the status of currently opened tickets in the PNS Technical Support Help Desk. You'll be asked to verify some details.

Customer Support Portal

Welcome to the Professional Network Services Support Center

We ask that you please do not try and contact a Technician or Engineer directly unless you are instructed by PNS Personnel to do so. Our Technicians and Engineers work directly from the ticketing system and all other communication methods are not processed on a regular basis. Bypassing the system merely impedes the response time.

Open a Support Ticket

Additional information for our support procedure

Times:

  • Monday - Friday 8:00 AM - 5:00 PM
  • If you have urgent issues, our Help Desk can be reached by dialing 540-283-7209.
  • For non-urgent issues, the help desk can help or you can email the appropriate department:
    • Network Issues - integration@pnsinc.net
    • Phone System Issues - telecom@pnsinc.net

In all cases you need the following information to hand:

  • A business name, address and the telephone number of the person reporting the issue.
  • A brief description of the issue and/or service required. (Please let the engineer know if the problem is critical)

The help desk will give you the following information:

  • A trouble ticket number - please reference ticket number for any follow up inquiries.
  • The expected time frame for a Professional Network Services Engineer to respond to your request, and/or issue, will be provided.

This information is for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.