Your telecommunications system should offer powerful communications capabilities to meet everyday mission-critical business needs. Telecommunication systems from PNS provide support of emerging technologies that will revolutionize the ways in which you communicate
around the world today and in the future. PNS designs and installs flexible networking capabilities to integrate voice and data communications
in the way that best suits your business. Customers can combine voice and data into a single converged environment and enhance operational efficiency with no compromise in applications, quality, or reliability. Once it was just a phone system. Now, it's about more than communications. It's about competition. That's why you need the most efficient call distribution system and reliable voice mail, whether you're on a wired or a wireless system. You may even find savings through Internet telephony. Nothing impacts your business quite like telecommunications - and no one knows telecommunications quite like PNS.

• Automatic Call Distribution (ACD) Systems
  Call centers are designed for high-volume call situations. They are designed to ensure that the group, as a whole, answers the call quickly and professionally. A typical Call Center provides call routing, queuing (placing callers on hold in order), and call statistics to help you understand who's calling, when and how long they are on the line, etc. We know that your goal is to increase the productivity and service level of your call center while also reducing telephone access and usage cost. Whether you need direct department calling, uniform call distribution, skills based routing, service observing, call vectoring or call management reporting, PNS can customize a solution.
  
  
• Messaging Systems
  PNS can provide a wide range of messaging products designed to work with your basic communications system. These include systems designed by Lucent/AVAYA, Mitel, Cisco Callware Systems and Active Voice that provide the ability to have an automated attendant, voice mail, interactive voice response (IVR) systems, and speech recognition systems. Your Unified Messaging System should be a highly integrated multimedia voice and fax messaging system tailored to meet your needs.
  
  
• Wireless Systems
  PNS offers several wireless solutions for users that cannot be tied to a desk. It may be a single or dual cell system that integrates completely with the telephone system and functions like any other terminal with all the same features and the ability to be free to move. Or a wireless solution that utilizes fixed base units and cell antenna units that can serve up to 1500 users and cover up to 2.4 million square feet. PNS can provide the right solution to meet your wireless needs.
  
  
• Computer Telephony Integration (CTI)
  CTI is the merging of your telephone and computer system to expand the power of your company's call center, improving the speed and efficiency of customer service. CTI provides an agent with all information needed to handle a specific caller or type of call. When a customer calls in, the account information automatically pops up on the client's computer screen.
  
  
• Internet Protocol (IP) Telephony
  IP Telephony is the process of making standard public network calls over data lines, such as the Internet. Through IP Telephony, businesses can save significantly on fax services, for example, or on sending financial data and other large files.
  
  
• Maintenance and Post-Warranty Support
  PNS provides such post-warranty support as on-site service, remote administration, fast parts access, technical support, and price protection for long-term contracts. PNS can provide 7 X 24 support for both large and small systems. PNS stocks maintenance parts locally and provides fast response and quality service that distinguishes itself from other vendors. PNS can customize your maintenance contract to meet your needs. The PNS Help Desk will answer your call, provide a trouble ticket number, dispatch a technician if required, and provide a follow-up call when the trouble is resolved.